Refund Policy

1. Summary

This Refund Policy is part of the Terms of Service. Words with capital letters have the meaning given in the Terms. In short:

• You can try the Service free for 7 days or until you receive 100 offers, whichever comes first.
• You can cancel your Subscription at any time. Cancelling stops future renewals, and you keep access until the end of the period you have paid for.
• If you are a Consumer, you can withdraw from the agreement within 14 days of buying and get a refund. If the Service was started straight away at your request, we keep an amount proportionate to the time you used it.
• We pay refunds back to the payment method you used, within 14 days of receiving your withdrawal.

2. Free trial

Each new User can try any plan for free for 7 days or until they receive 100 offers (listing alerts), whichever comes first. Nothing is charged during the trial.

If you start the trial by providing a payment method, the first payment is taken when the trial ends, unless you cancel before then. Checkout shows the plan, the price and the date of the first payment. If you cancel before the trial ends, nothing is charged.

3. Cancelling your Subscription

You can cancel at any time by writing to [email protected] or to Telegram support, or with a self-service cancellation link if one is available to you (for example in your payment receipt). Cancelling stops future renewals. Access stays active until the end of the period you have already paid for.

Cancelling does not by itself refund the current period. Refunds are explained below.

4. Right of withdrawal for Consumers

If you are a Consumer, you have the right to withdraw from the agreement for a paid Subscription within 14 days without giving a reason.

The 14 days start on the day you buy the Subscription. If the Subscription starts after a free trial, they start on the day of the first payment.

To withdraw, tell us clearly that you withdraw, for example by email to [email protected] or through Telegram support. Include the email address or Telegram username you used so that we can find your account. You can use the model form at the end of this page, but you do not have to. It is enough to send your statement before the 14 days end.

If the Service was started at your request before the end of the withdrawal period, you pay an amount proportionate to what was provided until you told us about your withdrawal, compared with the full period of the plan. We refund the rest. For example, if you withdraw from a one-month plan (30 days) after 3 days of use, we keep 3/30 of the price and refund the remaining 27/30.

At checkout we ask you to confirm that you want the Service to start straight away and that you understand how this affects your refund. If the Service was not started at your express request during the withdrawal period, you pay nothing for that period and we refund the full price.

5. Other refunds

• Billing errors. If you were charged twice or the wrong amount, we refund the difference or the duplicate payment.
• Service that does not work as agreed. If the Service does not conform with the Terms and we do not put it right within a reasonable time, you are entitled by law to a reduction of the price, or to end the agreement and receive a refund for the unused period. Write to us and describe the problem.
• Changes or termination on our side. If we end your access for a reason other than your breach of the Terms, stop offering the Service, or make a change that affects your use of the Service more than to a minor extent and you end the agreement because of it, we refund the unused part of the period you paid for.

Outside these cases, and after the 14-day withdrawal period, we do not refund the unused part of a period that has been paid for, unless the law requires otherwise. You can cancel at any time to stop future renewals.

6. How and when we refund

We pay refunds back to the payment method used for the purchase, through our payment provider Stripe. We do not charge a fee for refunds. If that payment method is no longer available, contact us and we will agree another way with you.

For a withdrawal, we refund within 14 days of the day we receive your statement of withdrawal. For other refunds, we refund within 14 days of agreeing the refund with you. After we send the refund, your bank, card issuer or payment app may need a few more days to show it.

Refunds are made in the currency of the original payment and include the VAT that was charged on the refunded amount.

7. Business Users

The statutory right of withdrawal belongs to Consumers. A Business User can cancel at any time to stop future renewals, and can ask for a refund in the cases of billing errors, non-conformity of the Service, and termination or changes on our side described in section 5. Other payments by Business Users are not refundable.

8. If you disagree with a charge

Please contact us first at [email protected] so that we can sort it out quickly. This does not affect your right to ask your bank or card issuer to review a payment where the law or the card scheme rules allow it.

9. How to contact us

To withdraw or ask for a refund, write to [email protected] or to Telegram support at t.me/CarorcaSupport. Please include the email address or Telegram username you used, the plan and the date of purchase.

10. Model withdrawal form

Complete and send this form only if you want to withdraw from the agreement.

• To: [FULL NAME], [STREET, POSTAL CODE, CITY], Spain, email: [email protected]
• I give notice that I withdraw from my agreement for the provision of the following service: Carorca Subscription
• Plan and date of purchase:
• Email address or Telegram username used for the purchase:
• Name of the Consumer:
• Date: